FAQs
Collapsible content
Essential 8
Where are the Essential 8 ingredients sourced?
All of the Essential 8 ingredients are vegan. Our Omega 3 DHA/EPA Algae Oil is sourced from sustainably farmed algae in water free from heavy metals. Our Vitamin D3 is sourced from plant lichen, unlike many other supplements on the market which use Vitamin D derived from sheeps wool. Our Vitamin B12 is synthesised cyanocobalamin which is the most stable form of Vitamin B12. Additionally, supplement dosage recommendations for Vitamin B12 are based on studies looking at cyanocobalamin, not other forms of B12.
How frequently should I take Essential 8?
We created the Essential 8 to seamlessly fit into your lifestyle. Your daily dose is simply 2 capsules per day with a meal, at whatever time suits you. We recommend looking at Essential 8 as an extension of your food rather than as a supplement. The nutrients in Essential 8 are critically important for you to feel at your best so it's best to build a routine that works with your lifestyle whereby you're not missing any days and thus keeping your nutrient intake levels consistent.
Is Essential 8 TGA listed?
At Eimele we are very proud to have produced a TGA listed product. TGA stands for Therapeutic Goods Administration. The TGA are an Australian Government body that regulates the supply, production & advertising of therapeutic goods.
In order to achieve a TGA listing for the Essential 8 product it means our entire supply chain has to comply with extremely stringent regulations. If a supplement is not TGA listed, particularly supplements manufactured in USA, there is very little governance so it's difficult to know exactly what is in the product you are consuming and whether or not the ingredients are safe and of high quality. You can learn more about the TGA here.
If you look on the front of the Essential 8 jar you will see AUST L 317182 - this is what tells you that a product is TGA listed or not. You can read about AUST L numbers and exactly what they represent here.
Why is all of this so important to us? Because ingredient quality varies greatly and often brands use inferior sources to save dollars. You can, for example, be sure that our marine algae ingredient is free of heavy metals and uncontaminated. We could of manufactured our product without a TGA listing but some of our greatest customers are ourselves and families so opting for anything but the best was simply not an option.
Is Essential 8 tested for quality and safety?
At Eimele our mission is simple. We want to make create healthy people and world by improving human health, less harm to animals & greater care for our planet. To achieve this it starts with a trusted brand with products that are not only effective but are safe & responsibly sourced. That is why Essential 8 is a TGA Listed product - a Government body symbolising the highest of supply & manufacturing standards in Australia for therapeutic goods.
In addition to being TGA listed it was also terribly important that we sourced ingredients that were free from contamination, particularly our Omega 3 DHA/EPA, which when sourced from fish often contain heavy metals. We source our Omega 3 DHA/EPA oil from Life's Omega who grow algae away from the ocean systems in controlled & sustainable environments free from heavy metals. Our Essential 8 is also free from Carrageenan.
Ultimately, the products we develop are consumed not just by our customers but also by ourselves, our friends and our family members. Sacrificing on the purity & quality of our products is not part of our brand DNA.
Does Essential 8 have any side effects?
Our products contain essential nutrients with no nasties. The only side effect is greater vitality.
Is Essential 8 safe to use during pregnancy and breastfeeding?
Yes, Essential 8 is safe to use during pregnancy and breastfeeding, but we recommend consulting with a medical professional to ensure you don’t receive too much Vitamin B12 if pairing Essential 8 with a prenatal vitamin.
Essential 8 has been formulated for adults, so it may not be suitable for kids. Children have different nutrient requirements and depending on their age, they may need different amounts than what’s provided in Essential 8.
What is the shelf life of Essential 8?
The Eimele shelf life is 2 years from manufacturing when stored below 25 °C (77°F) in a cool dry place away from direct sunlight.
Essential Rainbow
Who can consume Essential RAINBOW?
Essential Rainbow is suitable for individuals over the age of 15, especially those who want to establish a good health foundation and obtain greater nutrition and overall health. Essential Rainbow can help boost energy and immunity, brighten and rejuvenate the skin and provide support for a healthy gut microbiome.
Is Essential RAINBOW safe for consumption?
Yes, there is no potential risk of excessive intake if consumed according to the recommended dosage. However, due to differences in individual nutritional needs, it is recommended that people with special concerns consult a physician or healthcare professional before consumption.
Is Essential RAINBOW safe to consume during pregnancy?
Essential Rainbow has been formulated to meet the needs of most adults. However, it is recommended that pregnant or nursing women consult a physician or healthcare professional before consuming Essential Rainbow.
What health issues does Essential RAINBOW address?
Essential Rainbow is formulated to help individuals establish a healthy foundation and obtain more comprehensive nutrition and overall health. It can effectively tackle symptoms of suboptimal health, including fatigue, dull skin, frequent colds and illnesses, big mood swings, and bloating or discomfort.
How does Essential Rainbow promote gut health?
Essential Rainbow contains prebiotics and probiotics that support beneficial gut bacteria populations and promote bowel regularity.
What is the recommended dosage for Essential RAINBOW?
The recommended dosage for individuals over the age of 15 is 2 scoops (12g) per day. For children and adolescents aged 6 to 15, the dosage should be half the regular amount, which is 1 scoop (6g). It is generally recommended that children and adolescents consult with a physician or healthcare professional before consuming this product.
How should Essential RAINBOW be consumed?
Essential Rainbow can be added to 250-450ml of water, juice, smoothie, or other beverages.In order to prevent damaging the delicate and temperature-sensitive plant polyphenols and nutrients and maintain the activity of probiotics, it is recommended to use cold water or room temperature water below 40°C. The amount of liquid can be adjusted according to personal taste. Essential Rainbow can be consumed after meals, but for best results, it is recommended to take it on an empty stomach first thing in the morning.
How should Essential RAINBOW be stored?
It is recommended to store the product sealed in a cool, ventilated place below 30°C to maintain freshness after opening and prevent oxidation.
What is the shelf life of Essential RAINBOW?
What is the shelf life of Essential RAINBOW?The shelf life of Essential Rainbow is 24 months.
Where do the raw materials for Essential RAINBOW come from?
The raw materials for Essential Rainbow come from Australia, France, New Zealand, South Korea, the USA, Germany, Hungary, Japan, Argentina, Brazil, and India.
What is the production standard of Essential RAINBOW?
The production of Essential Rainbow strictly follows the licensing requirements of the Australian Food Administration (FSANZ) and meets the highest standards of Australian Good Manufacturing Practice (GMP).
Does Essential Rainbow contain any artificial colors or flavors, harmful additives, or allergens?
Essential Rainbow does not contain any artificial colours or flavours, harmful additives, or known allergens, except for those who are allergic to its ingredients.
Does Essential Rainbow have any sediment or graininess?
Yes, the formula contains insoluble dietary fibre, water-insoluble minerals, and some natural flavours that may cause slight graininess. It is recommended to mix well and consume as soon as possible after adding to liquid to reduce the build-up of sediment or graininess.
I’m currently taking Essential 8. What added benefit do I get from taking Essential Rainbow?
Our team designed eimele products to support your overall health and well-being by providing the necessary vitamins and nutrients to address specific wellness concerns. We want you to know that our products are complementary and will not contradict each other.
Consider Essential 8 as your insurance policy and Essential Rainbow as your extras cover. Essential 9 is there to reduce the risk of developing the most common nutritional deficiencies by providing evidence-based amounts of each nutrient. While Essential Rainbow provides the next level of support by providing phytonutrients that protect the body from free radical damage while improving the gut microbiome, increasing energy levels, and providing bonus immunity support.
We highly recommend consulting with your doctor to determine which product and dosage are most suitable for your specific needs and health goals.
I’m currently taking Shine Greens. What added benefit do I get from taking Rainbow Essential?
Both Shine Greens and Essential Rainbow offer a wide variety of wholefood nutrients. The key difference is that Shine Greens provides three unique blends to support the major organs of detoxification and elimination - the gut, liver, and kidneys. On the other hand, Essential Rainbow provides high levels of wholefood-derived phytonutrients, which are vital in boosting the body's antioxidant defences to protect cells and organs from free radical damage, improving immunity and general wellbeing.
Depending on your own personal wellness goals, you can benefit from taking Shine Greens or Essential Rainbow on their own or include them both in your routine to get the unique benefits of each formula.
Shine Greens
How often should I take Shine Greens?
Shine Greens is a plant-based nutritional supplement rich in vitamins, fibre and minerals. We recommend 1 – 3 sachets per day to support your health. Do not exceed 3 sachets in 24 hours.
When is the best time to take Shine Greens?
Shine Greens can be taken before or after meals. For best results, it is recommended to take it on an empty stomach.
How should I take Shine Greens?
Simply dissolve one sachet in water, your favourite juice or smoothie or add to cold meals like yoghurt or acai bowls. Best to be taken in chilled or room temperature beverages. Hot water may breakdown the delicate polyphenols and antioxidants.
Can I take Shine Greens with other supplements or medication?
Shine Greens is a daily nutrient supplement to support the body’s detoxification function. We recommend you consult with your medical professional first if you are currently on any medication. If you are taking supplements in addition to Shine Greens, we recommend checking the dose of active ingredients and consulting with your medical professional if you are unsure.
Is Shine Greens flavoured?
Shine Greens has no artificial flavours or additives. It features a natural taste from a variety of plant-based wholefood ingredients.
Why are only 34 of Shine Greens' 62 nutrients listed under ingredients?
There are 34 active ingredients in the Shine Greens ingredient list from wholefood fruits and vegetables and probiotics.
The other 28 nutrients are naturally present in the multinutrient blend and magnesium oxide extract.
Why doesn’t Shine Greens completely dissolve?
Shine Greens contains a variety of natural plant-based functional ingredients that are rich in insoluble dietary fibre and have the effect of "prebiotics". They provide nutrients for "beneficial bacteria" in the intestinal tract, help balance bacteria and maintain gastrointestinal health, and help the intestinal tract absorb nutrients more effectively.
Due to the insoluble dietary fiber and prebiotics, you will notice small traces of the natural wholefoods. We recommended mixing well and consuming as soon as possible. If residue occurs, mix well and drink again. For best results, it is recommended to drink all insoluble active ingredients.
Is Shine Greens safe to use during pregnancy and breastfeeding?
We recommend seeking advice from your medical professional before using any new food or supplement products.
Is Shine Greens suitable for children?
Shine Greens has been scientifically formulated for adults. Due to the dosage of the 62 wholefood nutrients, it may not be suitable for children or those under 14 years old.
What is the shelf life of Shine Greens?
The Eimele shelf life is 2 years from manufacturing when stored below 25 °C (77°F) in a cool dry place away from direct sunlight.
Optimal Omega+
What are the benefits of Optimal Omega+?
Optimal Omega+ is a supplement rich in DHA and EPA extracted from sustainably grown seaweed. It also contains the antioxidants lutein and zeaxanthin to support brain development, cognitive health, eye health, and cardiovascular health.
Who can take Optimal Omega+?
Optimal Omega + is suitable for everyone as it is in the form of plant-based soft capsules with no fishy smell. It is highly recommended for those who do not get enough omega-2 fatty acids in their daily diet. However, those with chronic diseases, seaweed allergies, or taking contraindicated medication, as well as special populations (pregnancy, lactation, infants, etc.) should consult their healthcare professional first.
Is Optimal Omega+ suitable for vegetarians?
Yes, eimele Optimal Omega+ is plant-based and suitable for vegans and vegetarians.
Is Optimal Omega+ safe for pregnant and lactating women?
Yes, Optimal Omega+ is safe for pregnant and lactating women. The FDA recommends that pregnant women should consume at least 650mg of omega-3s daily, with DHA accounting for at least 300mg (equivalent to 1 capsules). The recommended doses of Optimal Omega+ for different populations and functions fall within these safety recommendations. However, it's always best to consult your healthcare professional before consuming.
What is the recommended dosage for Optimal Omega+?
It is recommended that individuals consult with their doctor or healthcare professional for dosage recommendations specific to their health needs.
However, the general recommended dosage for Optimal Omega+ is as follows:
- For basic health maintenance: take one capsule per day to obtain the necessary omega-3 fatty acids and antioxidants.
- For heart health and pregnancy: take two capsules per day to promote general heart health and support health during pregnancy.
- For brain and eye health: take three capsules per day to obtain the necessary omega-3, lutein, and zeaxanthin for optimal function.
- For optimal heart and brain health: take four softgels per day.
Keep in mind that the recommended dosages may vary based on individual health needs. Therefore, consulting a doctor or healthcare professional is advised.
eimele Optimal Omega+ does not contain any artificial colours or flavours, refined sugars, or harmful additives. The product is pure, natural, and safe. However, if users have chronic diseases, seaweed allergies, are taking contraindicated medications, as well as special populations (pregnancy, lactation, infants, etc.), they should consult a doctor before using Optimal Omega+.
Is there a limit to the daily intake of Optimal Omega+?
According to the recommendations of the US Food and Drug Administration (FDA), daily supplemental omega-3 intake should not exceed 5 grams. Additionally, the US National Institutes of Health (NIH) recommend that daily lutein intake should not exceed 20mg, which is equivalent to 7 Optimal Omega+ capsules.
Can I take Optimal Omega+ with other healthcare products?
Yes, you can use Optimal Omega+ with other healthcare products when taken in appropriate amounts. However, due to individual nutritional requirements, we highly recommend consulting a healthcare professional before taking multiple supplements.
Are there any side effects of taking Optimal Omega+?
The ingredients in Optimal Omega+ are pure, natural, and safe. Optimal Omega+ does not contain any artificial colours or flavours, refined sugars, or harmful additives. However, if users have chronic diseases, have seaweed allergies, or are taking contraindicated medications, they should consult a doctor before using Optimal Omega+.
How should Optimal Omega+ be stored?
For best storage, keep the product in a cool and dry environment below 30°C and avoid direct sunlight.After opening, it is recommended to store the product in a cool and ventilated place, sealed tightly. Consume the product as soon as possible to prevent it from getting damp or sticking at high temperatures.
What is the production standard of Optimal Omega+?
Optimal Omega+ is produced in Australia and contains the essential fatty acids EPA and DHA extracted from sustainably grown seaweed. The product is licensed by the US Food and Drug Administration (FDA) and certified by the Australian Therapeutic Goods Administration (TGA). Optimal Omega+ undergoes treatment testing and stability testing in a TGA-certified laboratory before being released to the market. After the product is released to the market, the TGA continues to monitor its effectiveness and risks.
Prenatal
Why do I need to take prenatal supplements?
Ensure that you get enough targeted nutrients for the baby's optimal growth and healthy development and support the mom’s nutritional requirements.
When should I start taking prenatal supplements?
If possible, you should start taking the pre-natal as soon as you attempt to begin to conceive. The first trimester is a critical time for a baby’s development and the nutritional requirements are high in this trimester.
Which vitamins and minerals should I look for in a prenatal supplement?
All the most required nutrients are put into our comprehensive prenatal, including but not limited to iron, folic acid, iodine, calcium and magnesium and vitamin D.
What is the recommended dosage for the prenatal supplements?
Take four capsules a day with meals or as directed by your healthcare professional.
How should the prenatal supplements be consumed? (before or after meal, morning or night time,etc)
The prenatal should be taken with a meal at any time during the day. Maybe the most convenient is to take 2 with breakfast and take 2 with dinner.
Are there any side effects of taking prenatal supplements?
There are no side effects associated with the pre-natal. If you are sensitive to allergic to any of the ingredients on the label, then you should not take the product. Anyone with pre-existing medical conditions, please consult your healthcare professional before taking supplements.
Can I take other supplements or medications along with my prenatal supplement?
Other supplements are fine to take with the pre-natal unless otherwise recommended by a healthcare professional. Anyone with pre-existing medical conditions or taking medications, please consult with your healthcare professional before taking any supplements.
How long should I continue taking prenatal supplements after giving birth?
Pre-natal can continue to be taken after birth until breastfeeding has stopped.
What should I do if I need to remember to take my prenatal supplement?
Just continue as usual at your next dose. Do not exceed the recommended amount in one day.
Can I take a prenatal supplement if I have dietary restrictions (e.g. vegetarian, vegan, gluten-free)?
Our pre-natal is vegan and gluten-free.
How should prenatal supplements be stored?
Store below 30°C in a cool dry place away from sunlight.
Where do the ingredients of prenatal supplements come from?
The ingredients are sourced from all over the world and selected for their quality and efficacy, not their Country of Origin. All the ingredients are plant-based
What is the production standard of prenatal supplement?
Our supplement complies with the high standards of the TGA (Therapeutic Goods Administration). All the ingredients are tested for quality before they are used in manufacturing. The finished product is tested again and must pass all the testing before they are released for sale.
General
Are all of your products plant-based/vegan?
Yes, all of the Eimele products are 100% plant-based. We encourage our community to eat as close to nature as possible to maximise the amount of plant-based, high fibre foods in your diet.
Are your products safe for people of all ages?
The ingredients in our products are safe for people of all ages. However, each product has been formulated to target specific needs that may not be suitable for certain age groups. Please read each product carefully and consult with your doctor to determine what is best for you.
Are your products safe during pregnancy and while breastfeeding?
We recommend consulting with a medical professional prior to using any new products.
Please carefully review the product descriptions of each item to ensure they are safe for pregnant and lactating women.
Why may I be experiencing gas and bloating when consuming Eimele products?
Don’t worry it is completely normal to experience bloating when you make a change to your diet. When you transition from a heavily processed diet or a diet that isn't as focused on plant-based foods to a more plant-based diet, you will be consuming much more fibre than you used to. Over time your stomach will adjust and you may experience lots of additional health benefits.
Why are plant-based wholefoods healthy?
Plant-based foods are inherently high in nutrients like vitamins, minerals, dietary fibre and phytochemicals.
A plant based diet is completely safe, you can get every macronutrient and micronutrient safely from eating a wholefood plant-based diet unless you have a certain illness/disorder which prevents you from eating certain food groups or absorbing certain nutrients well.
What is a wholefood and plant-based diet?
Wholefood - describes natural foods that are not heavily processed. That means whole, unrefined or minimally refined ingredients.
Plant-based - means food that comes from plants that do not contain animal ingredients such as meat, milk, eggs or honey.
I’m careful about what companies I support. Why should I support Eimele?
Our products are developed by Nutritionists and Doctors, and we use only the highest quality ingredients. Everything including our ingredient sources, manufacturing processes, packaging and shipping have been carefully considered.
How do we ensure sustainable business practices through our supply chain?
Sustainability is hugely important for us. That is why we have used a glass jar and are constantly working to make our packaging even more sustainable. We also source our Omega 3 from sustainably farmed algae oil away from ocean waters.
Shipping
What countries do you ship to?
We ship to Australia, New Zealand different parts of Asia, Europe, and the UK.
For orders to the US and Canada, please visit us.eimele.com.
What are my shipping options?
Your shipping options will depend on your location and the items in your order. We offer standard shipping for international and local addresses, as well as expedited shipping within Australia. You can select your preferred shipping method at checkout.
How long will it take for my order to arrive?
Shipping times may vary depending on your location and the selected shipping method. Typically, we dispatch orders from our warehouse 1-2 business days after your order has been confirmed. To see the estimated delivery time for your location, please visit https://eimele.com/pages/shipping-delivery-policy.
Please note that we cannot guarantee a specific delivery date or time, as delivery times depend on carrier schedules and other factors outside of our control. However, we will do our best to ensure that your package is delivered to you as quickly as possible.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your package.
You can also log in to your account to view the status of your order. If you are having trouble logging into your account, reach out to our customer care team at hello@eimele.com.
Will I have to pay customs and import charges when ordering internationally?
Depending on the value of your order and the destination country, you may be subject to customs or import fees. These fees are determined by the destination country and are not controlled by us, so we are unable to estimate their cost. It's important to note that these fees are not included in the delivery cost and must be paid for by the recipient. For further information, we suggest you contact your country's customs service department or visit their website.
What happens if I miss the delivery?
In case of missed delivery, the carrier will usually leave a notification stating the delivery attempt and provide further instructions on how to pick up the package. You may also receive an email notifying you that your parcel is available for collection at your local post office. If you're not able to collect the package within a specific time frame, it may be returned to us. In this scenario, please contact our customer service team at [hello@eimele.com] to schedule redelivery (for a fee) or request a store credit.
What happens if I forgot to update my address or accidentally added the wrong address?
Unfortunately, once the order has been processed, we're unable to make changes, cancellations or recalls to it. If this happens, we suggest contacting Australia Post to see if they're able to provide any assistance. Keep in mind that we are not liable for any lost or undelivered packages due to incorrect or incomplete addresses provided by customers.
My package was marked as delivered, but it hasn't arrived. How can I track it down?
If you receive a notification that your order was delivered but the package hasn't arrived, we recommend that you get in touch with the shipping carrier, such as Auspost, to inform them of the missing item. It is possible that the carrier may have left your package with a neighbour or at another location due to safety or accessibility reasons. Check with your local post office or mail carrier for more information about the package's delivery. Also, double-check the shipping address you provided in case of any inadvertent errors or typos.
Please note that we cannot guarantee or be held responsible for lost or stolen packages that have been marked as delivered. However, don't hesitate to contact our customer service team if you have any issues or concerns. We're here to assist you, and we'll do everything we can to help you locate your package and resolve the issue as quickly as possible.
Returns
What is your return policy?
Our return policy is designed to ensure your satisfaction with your purchase. We offer refunds or replacements for products that are damaged, unopened, or have manufacturing defects. If any of our product boxes or jars arrive damaged, please send us an email with photos at [hello@eimele.com] within 2 weeks of receiving your order, and we will provide instructions for receiving either a replacement or a refund.
Please keep in mind that we cannot accept returns for products that have been opened or tampered with, due to regulations. We also don't offer refunds or returns for change of mind purchases. If you need to return a product, please note that any costs associated with return shipping or handling will not be covered by our team, unless otherwise stated.
When can I expect my refund?
Refunds will be processed within 3-7 business days after we receive and inspect your returned item. Please note that it may take additional time for your bank or credit card company to process the refund.
Subscriptions
What is the Eimele subscription program?
Our subscription program is a convenient way to ensure that you never run out of your favourite Eimele supplements. You can choose how often you want to receive your supplement and pause, modify or cancel your subscription at any time.
What are the benefits of subscribing to Eimele?
Subscribing to Eimele vitamins offers several benefits, including automatic delivery of your supplement on a regular schedule. You'll also enjoy a 15% discount on your subscription order and free shipping on all orders over $50.
How do I subscribe to Eimele?
Subscribing to our products is easy! To get started, select the "Monthly subscription" option on the product page and add the item to your cart. After selecting the products you'd like to subscribe to, proceed to checkout as usual. Once your purchase is complete, you'll receive an email with instructions on how to activate your Eimele account. Follow the prompts to access your subscription anytime.
How often will I receive my Eimele subscription?
You can choose how often you want to receive your vitamins when you subscribe, with options ranging from every 30, 60 and 90 days. We'll automatically ship your order on your selected frequency, so you never have to worry about running out.
Can I pause or modify my subscription?
Yes, you can pause or modify your subscription at any time by logging into your account and clicking on the "Manage Subscriptions" link. From there, you can select the subscription you want to modify and make any changes you need. If you have any trouble, don't hesitate to contact our customer service team at hello@eimele.com.
How do I cancel my subscription?
To cancel your subscription, log into your account and click on the "Manage Subscriptions" link. From there, you can select the subscription you want to cancel and click on the "Cancel Subscription" button.
I’m receiving the monthly subscription reminder but I’m unable to login. What should I do?
We're sorry to hear that you're unable to login and access your subscription. Please reach out to our customer care team at hello@eimele.com and one of our friendly representatives will be happy to assist you.
It's possible that you may need to reactivate your Eimele account if it has been inactive for a period of time. Our team will send you an account reactivation email with instructions on how to restore your account and access your subscription. If you're experiencing any other issues or concerns, please don't hesitate to contact our customer care team. We're here to help you and ensure that you're satisfied with our products and services.
Billing
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and PayPal.
When will my credit card be charged?
Your credit card will be charged at the time your order is placed. If you have subscribed to one of our products, your card will be charged on a recurring basis according to the subscription schedule you selected.
How do I change my payment information?
To update your payment information, log in to your Eimele account, and go to your customer portal. Click on "Manage subscriptions" under Account to access your subscription information. On the subscriptions page, click “Payment Methods”. From there, you can edit or change your payment details and move your subscriptions to your preferred payment method. Double-check to ensure that your new payment information is correct before submitting the changes.
What should I do if I see an incorrect charge on my credit card statement?
If you notice an incorrect charge on your credit card statement, please contact our customer care team at hello@eimele.com and one of our representatives will be happy to assist you. We'll work with you to investigate the issue and resolve it as quickly as possible.
What should I do if my payment is declined?
If your payment is declined, please ensure that the billing information you provided matches the information on file with your bank or credit card company. You may also want to check with your bank or credit card company to ensure that there are no issues with your account that may be causing the decline. If you continue to experience issues, please contact our customer care team for assistance.